At Flagship Freight Forwarding Limited (“we”, “our”, “us”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or contacting us, you agree to the practices described in this policy.

1). Who We Are

Data Controller:
Flagship Freight Forwarding Limited
Basement Flat 2, 26 Hogarth Road,
London SW5 0PU, United Kingdom
Email: info@flagshipff.co.uk
Phone: +44 7838 206474 / +44 020 7967 7574

2). What Personal Data We Collect

We may collect and process the following personal information:

a) Contact Details

• Full name
• Email address
• Phone number
• Company name
• Job title
• Business address

b) Transactional Data

• Shipping details (origin/destination)
• Cargo descriptions
• Invoices and payment history

c. Technical Data (from website interactions)

• IP address
• Browser type and version
• Device type and operating system
• Website usage data (cookies, pages visited, time on site)

d. Communication Records

• Email correspondence
• Call logs and notes
• Contact form submissions

3). How We Use Your Data

We use personal data only when the law allows us to. Common purposes include:

• To process freight forwarding, customs, and logistics services
• To communicate with clients and respond to enquiries
• To manage billing and payments
• To comply with legal and regulatory obligations (e.g., customs requirements)
• To improve website performance and user experience
• To provide relevant service updates or marketing, with consent

4. Lawful Bases for Processing

Under the UK GDPR, we rely on one or more of the following legal bases:

• Contractual obligation – to fulfil service agreements
• Legal obligation – to comply with customs or tax regulations
• Legitimate interests – to operate and improve our business
• Consent – where required, especially for marketing communications

5. Data Sharing and Third Parties

We may share your information with:

• Global logistics agents and partner carriers
• Customs and border authorities
• IT and cloud service providers (e.g., email hosting)
• Professional advisors (accountants, auditors, legal)
• Regulatory bodies, where required by law

We do not sell your personal data to any third parties.

6. International Transfers

As a global freight company, your data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding corporate rules from trusted service partners

7. Data Retention

We retain personal data only as long as necessary for the purposes collected:

• Contact and service records: up to 7 years (for regulatory and tax purposes)
• Marketing data: until consent is withdrawn
• Website interaction data: 26 months (Google Analytics standard)

When no longer required, your data is securely deleted or anonymised.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access your data (Subject Access Request)
• Rectify inaccurate or incomplete data
• Erase your data (right to be forgotten)
• Restrict or object to processing
• Data portability (in some cases)
• Withdraw consent at any time (for marketing)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Contact:
Website: https://ico.org.uk
Phone: +44 303 123 1113

9. Marketing Communications

If you opt-in, we may send you industry updates or service promotions. You can unsubscribe at any time using the link provided in emails or by contacting us directly.

10. Cookies and Website Tracking

Our website uses cookies to enhance user experience and analyse traffic.

Cookies may include:

• Essential cookies (site functionality)
• Analytics cookies (Google Analytics)
• Preference cookies (remember settings)

You can manage or disable cookies via your browser settings.

For more details, refer to our Cookie Policy.

11. Data Security

We implement appropriate technical and organisational measures to secure your personal data from loss, misuse, and unauthorised access, including:

• Encrypted data storage and transfers
• Secure email communication protocols
• Access controls and authentication

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in law or business practices. The latest version will always be available on our website or upon request.

13. Contact Us

If you have questions about this policy or want to exercise your data rights, please contact:

Flagship Freight Forwarding Limited
Email: info@flagshipff.co.uk | hakanozbek@flagshipff.co.uk
Phone: +44 7838 206474 / +44 020 7967 7574
Address: Basement Flat 2, 26 Hogarth Road, London SW5 0PU