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Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the services provided by Flagship Freight Forwarding Limited (“we”, “us”, “our”), a company registered in the United Kingdom. By engaging our services or accessing our website, you agree to be bound by these Terms in full.

If you do not accept these Terms, you should not use our services.

1. Company Details

Business Name: Flagship Freight Forwarding Limited
Registered Address: Basement Flat 2, 26 Hogarth Road, London SW5 0PU
Email: info@flagshipff.co.uk | hakanozbek@flagshipff.co.uk
Phone: +44 7838 206474 / +44 020 7967 7574
BIFA Membership: We are a proud member of the British International Freight Association (BIFA) and operate in accordance with BIFA Standard Trading Conditions (current edition).

2. Definitions

  • Client/Customer/You: Any party using or intending to use our freight forwarding or logistics services.
  • Services: Includes freight forwarding, import/export, customs clearance, transport (air, sea, road, intermodal), 3PL, warehousing, and related logistics operations.
  • Contract: The agreement formed by your instruction (verbal or written) and our acceptance.

3. Scope of Services

Flagship Freight Forwarding Limited provides domestic and international logistics services, including:

  • Ocean Freight (FCL/LCL)
  • Air Cargo
  • Road Freight (FTL/LTL)
  • Intermodal Freight Solutions
  • Customs Clearance
  • 3PL and Warehousing
  • Domestic Haulage

All services are subject to these Terms and, where applicable, the BIFA Standard Trading Conditions.

4. Formation of Contract

A contract between you and Flagship Freight Forwarding Limited is formed when:

  • You issue a booking or service request (via email, phone, website, or form); and
  • We accept and confirm the booking in writing (email or formal confirmation).

Quotations are non-binding and subject to final confirmation. Rates may vary based on weight, volume, route, or market conditions.

5. Pricing and Payment

  • All prices quoted are exclusive of VAT unless otherwise stated.
  • Unless otherwise agreed in writing, all invoices are payable immediately upon receipt.
  • Payment can be made via bank transfer or other approved methods.
  • We reserve the right to charge late payment interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
  • Any additional charges (e.g., port storage, demurrage, customs inspections) incurred during transport will be passed on to the customer with supporting documentation.

6. Customer Obligations

You agree to:

  • Provide accurate and complete shipment details, including nature of goods, weight, volume, value, and delivery address.
  • Ensure all goods are properly packaged and labelled for transport.
  • Comply with applicable laws and regulations, including customs and export controls.
  • Obtain all necessary documentation and licenses.

Failure to meet these obligations may result in service delays, additional charges, or cancellation.

7. Liability and Limitations

We operate under the BIFA Standard Trading Conditions, which limit our liability for loss or damage. Key points include:

  • Liability for any loss of or damage to goods shall be determined in accordance with the BIFA Standart Trading Conditions (latest edition), as applicable to the mode of transport employed. The relevant liability limits and exclusions shall apply, subject to our role as agent or principal, and in accordance with the specific provisions governing air, sea, road, or multimodal carriage.
  • We are not liable for indirect, special, or consequential loss (e.g., lost profits, missed deadlines).
  • Claims must be submitted in writing within 14 days of delivery or expected delivery date.

We recommend all customers obtain adequate cargo insurance. We can arrange insurance upon request.

8. Force Majeure

We are not liable for any delay or failure to perform services due to events beyond our control, including but not limited to:

  • Natural disasters
  • War or terrorism
  • Industrial disputes
  • Government regulations or customs delays
  • Port closures and/or strikes

In such cases, timelines may be extended, or services may be suspended.

9. Cancellation and Termination

You may cancel a booking prior to shipment, but:

  • Cancellations after booking confirmations may incur charges for work already undertaken.
  • We reserve the right to terminate a contract if you breach these Terms or fail to pay on time.

In either case, outstanding costs or obligations remain payable.

10. Intellectual Property

All content on our website, including logos, graphics, and text, is the property of Flagship Freight Forwarding Limited and may not be copied, distributed, or reproduced without our written consent.

11. Confidentiality

Both parties agree to keep confidential all commercially sensitive information exchanged during the course of business, unless disclosure is required by law or with written consent.

12. Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy and Cookie Policy. By using our services, you consent to such processing.

13. Applicable Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We may update these Terms from time to time. Updated Terms will be published on our website. Continued use of our services after changes constitutes your acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms, please contact:

Flagship Freight Forwarding Limited
Basement Flat 2, 26 Hogarth Road,
London SW5 0PU, United Kingdom
Email: info@flagshipff.co.uk | hakanozbek@flagshipff.co.uk
Phone: +44 7838 206474 / +44 020 7967 7574